For some reason the ANZ have obviously designed their Internet banking site to be a challenge for their clients. I naively believed that once I had registered and obtained a password then I could conduct or access all, or most transaction types on line. However, if you are doing anything for the first time (like making a payment to a third party) you get to go through a few screens and are then directed to ring customer service to set it up - which they do. There are more passwords and pin numbers required than anyone can possibly remember and once you have a drawerful of these - they don't work. Well, not properly and not in Firefox.
I spent the best part of an hour battling with the system yesterday and this morning presented myself, yes physically, at our local branch where they completed the 5 different transactions or so in around 5 minutes. Now, even allowing 25 minutes travel time, I save half an hour. Welcome to Internet banking ANZ style - no thanks!
It has been a wonderfully sunny, warm day today. Tomorrow will be the same. I love fine week ends. I thought you'd like to know that. I just have this hang-up about stupid banks.